What is LIVEOrt?
LIVEOrtSystem opens a direct line of communication with your website visitors. Connect with visitors much like you would in a physical store. See what they are browsing, proactively engage them in chat or simply answer their questions in real life. Built-in-Visitor Triggers allow you to personalize the shopping experience by showing your visitors the right offer at the right time, giving you the upper hand in closing sales.
Installation is quick and easy with our plugins for many popular content management (CMS) systems or simply paste the code into your website. Choose from a library of pre-made live chat icons or use any image you prefer.
Go Mobile Never miss an opportunity to help a customer, warm up a lead or close a sale. LiveOrt App are working on iPhone, Android devices all what you need just to use any internet connected mobile device to chat with customers.
LiveOrt System provides feedback on your business with built in analytics reports, plus it integrates with your Google Analytics account. Create customizable post-chat smveys and learn directly from customer feedback.
More Features Than Any Live Chat Support Application
LIVEOrt web application is fully featured and was built specifically to help support your visitors, giving your sales team a tool that let them engage with your customers easily.
- XMPP support for notifications (IPhone, Android, Blackberry, etc...)
- Chrome extension
- Repeatable sound notifications
- Work hours
- See what user see with screenshot feature
- Drag & Drop widgets, minimize/maximize widgets
- Multiple chats same time
- See what users are typing before they send a message
- Multiple operators
- Send delayed canned messages as it was real user typing
- Chats archive
- Priority queue
- Chats statistic generation, top chats
- Resume chat after user closed chat
- All chats in single window with tabs interface, tabs are remembered before they are closed
- Unanswered chat callback
- Asynchronous status loading.
- XML, JSON export module
- Option to send transcript to users e-mail
- SMTP support
- HTTPS support
- No third parties cookies dependency
- Previous users chats
- Online users tracking, including geo detection
- GEO detection using three different sources
- Option to configure start chat fields
- Sounds on pending chats and new messages
- Google chrome notifications on pending messages.
- Browser title blinking then there is pending message.
- Option to limit pro-active chat invitation messages based on pending chats.
- Option to configure frequency for pro-active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
- Users blocking
- Top performance with enabled cache
- Windows, Linux and Mac compatibility.
- Advanced embed code generation with numerous options of includable code.
- Template override system
- Module override system
- Option to send messages to anonymous site visitors
- Chat transcript print
- Chat transcript send by mail
- Site widget
- Page embed mode for live support script or widget mode, or standard mode.
- Chats transferring
- Files upload
- Chat search
- Automatic transfers between departments
- Option to generate JS for different departments
- Option to prefill form fields.
- Closed chat callback
- Canned messages
- Informing then operator or user is typing.
- Option to see what user is typing before he sends a message
- Canned messages for desktop client
- Voting module
- FAQ module
- Online users map
- Pro-active chat invitation
- Remember me functionality
- Total page views tracking
- Total page views including previous visits tracking
- Visits tracking, how many times user has been on your page.
- Time spent on site
- Auto responder
- BB Code support. Links recognition. Smiles and few other hidden features :)
- First user visit tracking
- Option for customers mute sounds
- Option for operators’ mute messages sounds and new pending chat's sound.
- Option to monitor online operators.
- Option to have different pro-active messages for different domains. This can be achieved using different identifiers.
- Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
- Option for operator set online or offline mode.
Payment in advance for the whole period